Refund policy

 

14-Day Return Policy

You have 30 days from the date you receive your order to request a return, for any reason, as long as the item is:

• In unused condition

• With original tags and packaging

• Accompanied by the purchase receipt or proof of order

To initiate a return, contact us at Hello@petfast.shop.

Returns must be shipped to:
📦 Hello@petfast.shop

❗ Please do not send back items without contacting us first — they may be refused.

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Damaged, Defective, or Incorrect Items

If your item:

• Arrives damaged

• Has a manufacturing defect

• It is different from what was ordered

Contact us within 48 hours of delivery at Hello@petfast.shop, and we will provide a free replacement, repair, or full refund — in accordance with consumer rights.

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Exceptions / Non-Returnable Items

According to the law, the following cannot be returned unless defective:

• Perishable goods (e.g. food, plants)

• Custom or personalised items

• Hygiene or personal care items (e.g. opened grooming or beauty products)

• Digital or downloadable products

• Items damaged due to misuse

If you're unsure about an item's eligibility, please reach out.

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Exchanges

To get another item, please return the product (if eligible), and place a new order separately once the return is confirmed.

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Online Purchase Protection

As per Egyptian consumer law, online shoppers have 30 days from delivery to return items. If the product doesn't match the description, is defective, or is misleading in any way, you have the right to a full refund.

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Refunds

Once we receive and inspect your return, we'll notify you of the outcome.

✅ If approved:

• You’ll be refunded via your original payment method

• Refunds are processed within 10 business days

⏳ If more than 31 business days pass after approval and you haven’t received your refund, please contact us at Hello@petfast.shop.